Salesforce is a leading cloud-based customer relationship management (CRM) platform that provides a suite of business applications focused on sales, customer service, marketing automation, analytics, and application development. It is known for its flexibility, scalability, and ease of use, making it popular among businesses of all sizes and industries. Salesforce also offers a wide range of third-party integrations and a robust ecosystem of apps and services through its AppExchange marketplace, allowing businesses to extend the platform’s functionality to suit their specific needs.

As an experienced IT service provider, CBS offers a complete set of skills inside the Salesforce ecosystem. We provide end-to-end implementation and support services ranging from L1 to L4 support, with expertise across the Sales, Service, Revenue, Marketing, and Experience clouds. Our integrated teams, strategically positioned in the United States and India, facilitate the seamless integration of post-hypercare surge resources, including documentation validation and issue triangulation. We create strong solutions adapted to individual company needs by leveraging captive centers of expertise and capacity augmentation models such as PODs and squads.

At CBS through our partner ecosystem, we provide a team of experienced Salesforce professionals in a variety of roles such as Engagement Lead, Tech Lead, Delivery Lead, Senior Developers, Developers, and QA experts who can be deployed at the client’s requirement.

We offer an implementation strategy that includes a four-phased approach (U-D-KT-SGL) spread out over a few weeks, utilising our proprietary Transition Framework : Understand, Document, Knowledge transfer, Staged go live. Understanding the business processes , recording essential information, undertaking knowledge transfer, and ensuring a smooth phased go-live process are all part of the phases. Our experienced team, enables an organized and fast transition, with the goal of taking over autonomously within few weeks after the hypercare phase. Through our partner ecosystem, our organization is well-positioned to drive stable operations while satisfying our client’s evolving needs.